At NEXINA HEALTH AND WELLNESS, we aim to provide high-quality products and a smooth shopping experience. Please read our Refund & Return Policy carefully before making a purchase.
1. No Return on Opened Products
For safety and hygiene reasons, we do not accept returns or provide refunds for any product that has been opened, unsealed, or used.
This includes nutraceutical supplements and wellness products that are sensitive to handling and storage conditions.
2. Damaged, Defective, or Wrong Products
If you receive a product that is:
- Damaged
- Defective
- Incorrect (wrong item delivered)
You must contact us within 48 hours of delivery.
What you must provide:
- Clear photos or videos of the damaged/incorrect product
- Order ID and delivery details
Once your claim is reviewed and verified, we will offer:
- Replacement, or
- Refund (only if replacement is not possible)
3. Eligibility for Return
A return request is eligible only if:
- The product is unopened
- The seal is intact
- The product is unused
- The product is in its original packaging
Products that do not meet these conditions will not qualify for return.
4. Verification Process
After you submit your request, our support team will:
- Review your complaint
- Verify the evidence provided
- Approve or reject the return/refund request based on policy guidelines
We reserve the right to decline requests that do not align with our return policy.
5. Refund Method & Timeline
- Refunds (if approved) will be processed to the original payment method only.
- Refund completion may take 7–10 working days, depending on your bank or payment gateway.
- No refunds will be processed to any alternate payment mode.
6. No COD Orders
- We do not offer Cash on Delivery (COD).
- All purchases are prepaid.
- Refunds, if applicable, will be issued only to the original prepaid source.
7. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used products
- Products without original packaging
- Products damaged due to customer mishandling
- Items returned without prior approval
8. How to Contact Us
To raise a return or refund request, please contact us at:
📧 Email: contact@nexinahealth.com
Please include your Order ID, issue details, and supporting images/videos.