At NEXINA HEALTH AND WELLNESS, we ensure safe, reliable, and timely delivery of all orders. Please read our Shipping Policy to understand how we process and ship your products.
1. Delivery Coverage
We deliver to customers across India through our trusted and reputed courier partners to ensure safe and timely delivery.
2. Order Processing Time
- All orders are typically processed within 2–3 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- In rare cases, processing may take longer due to stock availability or operational issues, in which case you will be notified.
3. Estimated Delivery Time
Once shipped, orders are normally delivered within:
⏱️ 5–8 business days, depending on the delivery location, courier partner, and local logistics conditions.
Remote locations may require additional delivery time.
4. Shipping Charges
- Shipping charges may vary based on order value, product weight, and destination.
- The applicable shipping cost will be clearly displayed at checkout before you make the payment.
- We may offer free shipping during special promotions or above certain order values.
5. Order Tracking
Once your order is shipped:
- You will receive a tracking ID or tracking link via email/SMS.
- This will allow you to track your order status in real-time on the courier partner’s tracking page.
6. Delivery Delays
Although we strive for on-time delivery, delays may occur due to:
- Weather conditions
- Natural calamities
- Strikes or local disruptions
- Courier partner issues
- Remote or restricted areas
In such cases, we will keep you informed and work with the courier service to ensure your order is delivered as soon as possible.
7. No Cash on Delivery (COD)
Please note:
🚫 Cash on Delivery (COD) is not available.
All orders must be prepaid before shipping.
8. Incorrect Address or Failed Delivery
- Customers must ensure the delivery address and contact details are accurate.
- If the courier fails to deliver due to an incorrect address, multiple failed attempts, or customer unavailability, additional charges may apply for re-shipping.
9. Contact Information
For any shipping-related queries or assistance, contact us at:
📧 Email: contact@nexinahealth.com